AcornRetain
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Cancel-flow retention for Stripe

Keep the customers worth keeping.

AcornRetain adds a cancellation flow to your Stripe subscriptions. When a customer clicks cancel, it asks why they're leaving and makes one good offer to keep them, then applies the outcome to Stripe for you.

Get startedSee pricing

Flat price · No revenue share · Unlimited apps

Stripe App Marketplace

Install it from inside Stripe.

Available on theApp Marketplace
  • No secret key to paste
  • Scoped permissions you review first
  • Revoke from Stripe at any time
  1. StartsSubscriber clicks cancel
  2. ThenShort survey, then one eligible offer
  3. EndsOffer applied, or the subscription cancels
A cancellation flow: a special-offer step reading “Don’t lose your work” with 50% off for 3 months, beside the survey step asking why the subscriber is leaving.
The AcornRetain dashboard showing save rate, revenue saved, an outcomes chart and the top cancel reasons.
The flow editor: the cancel flow’s steps on the left, and the offer attached to the “Technical challenges” answer being edited on the right.

What your subscriber sees: a short branching survey and one offer, on your own domain.

1 / 3

Your cancel button is a leak.

Some of the subscribers clicking "cancel" would happily stay for a pause, a better plan, or a small discount, if you only asked. Without a save flow, they all leave the same way: silently. AcornRetain catches them at the exact moment they decide.

Setup

Three steps, then it runs itself.

01

Connect your Stripe account

Link Stripe in a few minutes. AcornRetain reads the subscription being cancelled and applies the outcome you configure.

02

Configure your survey and offers

Set up a short branching survey and the offers you're willing to make: a discount, a pause, a plan change, or a trial extension.

03

Point your cancel button at AcornRetain

Swap your cancel button to open the AcornRetain flow. No engineering project, no platform to learn.

Offers

One good offer, at the right moment.

Every offer points at a Stripe object you already have. AcornRetain applies it; it never mints coupons or prices of its own.

Discount

coupon

Apply one of your existing Stripe coupons to keep a price-sensitive subscriber.

Pause

pause_collection

Let a subscriber pause instead of cancelling, then resume automatically.

Plan change

price

Move a subscriber to a plan that fits better rather than losing them.

Trial extension

trial_end

Give more time to a subscriber who isn't ready to decide.

Enforcement

Offers you can trust.

Eligibility rules and cooldowns are enforced on our servers, not in the browser, so subscribers can't farm discounts by starting a cancellation over and over. AcornRetain verifies every offer before it applies it to Stripe.

Pricing

The retention the big platforms sell, without the platform tax.

AcornRetain is deliberately one focused tool: the save flow, done well. No dunning engine, no win-back campaign suite, no MRR-based pricing that grows with your revenue, no cut of the revenue we save. Just the cancel flow, at a flat price. Every app you run is included on one bill.

Start saving cancellations.

Free to launch: test unlimited, go live free for 10 sessions a month. Unlimited apps on every plan.

Get started