Frequently asked questions

What does AcornRetain do?

It adds a cancellation flow to your subscription product. When a customer clicks cancel, AcornRetain asks why they're leaving and makes one retention offer — a discount, a pause, a plan change, or a trial extension — then applies the outcome to their subscription.

Does it work with Stripe?

Yes. AcornRetain connects to your Stripe account and applies accepted offers and cancellations directly to the customer's Stripe subscription.

How are offers applied?

You configure the offers using your existing Stripe objects — coupons, prices, and plans. When a subscriber accepts, AcornRetain applies that offer to their subscription for you. It never creates new billing objects on its own.

Can customers farm discounts?

No. Eligibility rules and cooldowns are enforced on our servers. A subscriber can't repeatedly start a cancellation to collect the same offer again.

How is subscriber data handled?

For your subscribers, we act as a processor: we handle their billing identifier, survey answers, and the offer outcome only to provide the service to you. See our Privacy Policy and Security pages for details.

What does it cost?

There's a free tier for up to 100 cancel-flow sessions a month and a flat $49/month Pro tier with no per-seat fees. See the Pricing page.

Still have a question? Contact us.