Cancellation & Refund Policy
AcornRetain is a product of PerfSpot LLC. This policy covers your AcornRetain subscription with us.
Month-to-month, no contract
Paid AcornRetain plans are billed monthly in advance. There is no long-term contract and no cancellation fee.
Cancelling
You can cancel at any time from your dashboard, or by emailing us. When you cancel, your plan stays active until the end of the billing period you've already paid for, and it is not renewed. You keep access until then.
Refunds
Monthly charges are generally non-refundable once the billing period has started, because you retain access for that period. If you were charged in error, or something on our side prevented you from using the service, contact us and we'll make it right, including a prorated or full refund where appropriate.
Downgrading instead of cancelling
You do not have to cancel outright. Moving from a paid plan back to Free keeps your account, your apps, your flow configuration, and your history in place; only the paid allowance stops at the end of the period you have already paid for. We do not delete anything when you downgrade.
What happens to your data
Cancelling ends the billing relationship, not your account. Your flow configuration and recorded sessions stay available on the Free plan so you can come back or export what you need. If you want your account and its data deleted outright, ask us and we will do it, subject to any records we are required to keep for tax and accounting purposes.
Prices, currency, and taxes
All prices are in US dollars. Any sales tax or VAT that applies is shown at checkout and added to the amount charged. If we ever change the price of a plan you are on, we will tell you before it takes effect, and the change will never apply retroactively to a period you have already paid for.
How to cancel or request a refund
Email our support team and we'll respond within one business day.