Contact
Send us a message. The people who build AcornRetain read every one and reply within one business day.
Looking for a quick answer? The FAQ covers what AcornRetain does and how offers reach Stripe. The docs walk through setup, from connecting Stripe to going live.
What to include
Tell us the app ID your flow runs under, whether you were in Test or Live mode, and roughly when it happened. A screenshot of what the subscriber saw helps too.
Never send us an API key or a Stripe secret key. We never need one, and if one reaches us we will ask you to rotate it.
What we can help with
Setup and installation
Connecting Stripe, installing the snippet, pointing your cancel button at the flow, or moving over from another retention tool. If your flow isn't opening, tell us the page you're testing on and we can usually spot the problem from our side.
Offers and eligibility
Which Stripe coupon, price or plan an offer should use, and how the cooldowns and caps you set stop a subscriber collecting the same offer twice. If an offer was refused when you expected it to apply, send us the session and we'll tell you which rule it hit.
Billing and your plan
Invoices, upgrades, downgrades and anything else about your own AcornRetain subscription. Cancelling and refunds follow our cancellation and refunds policy.
Security and privacy
How subscriber data is handled, our role as a processor, or a vulnerability you want to report. Please keep a vulnerability private until we have replied.
Who you are writing to
AcornRetain is a product of PerfSpot LLC. How we collect and use data is set out in our Privacy Policy and on our Security page.