Contact
Need help with AcornRetain? Most answers are already written down. The FAQ covers what the product does and how offers reach Stripe, and the docs walk through setup from connecting Stripe to going live. If neither answers it, write to us.
Email us
Reach our support team at support@acornretain.com. We reply within one business day. There is no ticket queue to sit in: the people who build AcornRetain are the people who answer.
It speeds things up if you include the app ID your flow runs under, whether you were in Test or Live mode, and roughly when the problem happened. Screenshots of what the subscriber saw are welcome. Never send us an API key or a Stripe secret key; we never need one, and we will ask you to rotate anything that arrives in an email.
What we can help with
Setup and installation
Connecting Stripe, installing the snippet, pointing your cancel button at the flow, or moving over from another retention tool. If your flow isn't opening, tell us the app ID and the page you're testing on and we can usually spot it from our side.
Offers and eligibility
Which Stripe coupon, price, or plan an offer should reference, and how cooldowns and caps stop the same subscriber collecting an offer twice. If an offer was refused when you expected it to apply, send us the session and we'll tell you which rule it hit.
Billing and your plan
Invoices, upgrades, downgrades, and anything about your own AcornRetain subscription. Cancellation and refunds are covered by our published policy, and we will always honour it.
Security and privacy
Questions about how subscriber data is handled, our role as a processor, or a vulnerability you would like to report. Security reports go straight to a maintainer rather than a queue; please do not post details publicly before we have replied.
Who you are writing to
AcornRetain is a product of PerfSpot LLC. For how we collect and use data, see our Privacy Policy and Security pages. For billing terms, see cancellation and refunds.