Comparison
A Chargebee Retention alternative you can buy without a sales call
Chargebee Retention, which began life as Brightback, is aimed at established subscription businesses, usually alongside the rest of the Chargebee stack, and is sold the way enterprise software is sold. If you are a small team on Stripe who wants a cancel flow live this week, that process is the obstacle, not the product.
What you keep
Everything below works the same way here as it does in Chargebee Retention. If you are already running a cancel flow, this is the part you are not giving up.
- A configurable cancel survey with branching, shown at the moment a subscriber clicks cancel.
- Retention offers including discounts, pauses, plan changes, and trial extensions.
- Offers applied to the subscription automatically rather than handed back to you to implement.
- Reporting on save rate, deflection, and the reasons subscribers give for leaving.
Where AcornRetain differs
Self-serve, start to finish
Sign up, connect Stripe, build a flow, and go live without talking to anyone. There is no demo to book, no scoping call, and no annual commitment to negotiate before you can see whether it saves anything.
Published pricing
The price is on the pricing page and it does not move with your revenue. You can work out what this costs you next year without a quote.
Stripe only, on purpose
We connect to Stripe and nothing else. If your billing lives in Chargebee, Recurly, or Paddle, we are not the tool for you, and that focus is why the Stripe path is as short as it is.
The person who answers can fix it
Support is the people who build AcornRetain, so a question about why an offer was refused reaches someone who can read the code that refused it, and change it. That is worth less to you than an enterprise SLA if you need an enterprise SLA, and more if you have ever been three replies deep with someone who was never going to be able to help.
When Chargebee Retention is the better choice
If you already run Chargebee for billing, or you need procurement paperwork, an SLA, SSO, and a named account manager, the incumbent is the right answer and we are not going to talk you out of it.
What switching involves
There is no shared integration shape to reuse here, so a move means installing our snippet and rebuilding your survey and offers in our dashboard. Both are short jobs, and you can run the new flow in Test mode against real subscriptions before you switch a single live subscriber onto it.
The setup guide covers the whole path, and support will look at your existing flow with you if you would rather not rebuild it from a blank page.
Try it before you switch anything.
Test mode is unlimited on every plan, so you can run the whole flow against real subscriptions before a live subscriber sees it.
Chargebee Retention is a trademark of its respective owner. AcornRetain is not affiliated with, endorsed by, or sponsored by Chargebee Retention. This page describes our own product and our understanding of a publicly documented alternative; check their current documentation and pricing before you decide.